Terms of Service

Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Flexibles.ai, owned and operated by IIkaya Solutions UK Limited ("Company", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

These Terms cover the use of:

• The website located at www.flexibles.ai
• All associated applications and mobile apps
• The platform, including AI services, assistant tools, and workflow automation
• APIs, bots, and extensions provided by Flexibles.ai
• All content, features, and functionality offered through the platform

1. Eligibility

You must be at least 18 years of age to use our services. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements. If you are using the services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on our website. Your continued use of the services following such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

3. User Accounts

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You must notify us immediately of any unauthorised use of your account.

4. Subscriptions & Payments

Some features of the platform are available on a subscription basis. By subscribing to a paid plan, you agree to pay the applicable fees. Subscriptions auto-renew unless cancelled before the renewal date. All fees are non-refundable unless otherwise stated. We reserve the right to change subscription pricing with reasonable notice.

5. Licence & Usage Restrictions

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform in accordance with these Terms. You agree not to:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the platform or any underlying algorithms
• Use the platform for any illegal, fraudulent, or unauthorised purpose
• Use the platform outputs to develop, train, or improve competing AI models or services

6. Customer Data & Privacy

You retain ownership of all data you submit to the platform ("Customer Data"). We process Customer Data solely to provide and improve our services. Our handling of personal information is governed by our Privacy Policy. We implement industry-standard security measures to protect your data and comply with applicable data protection regulations, including GDPR.

7. Service Availability

We target 99.9% uptime for our platform services. However, we do not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled downtime.

8. Third-Party Integrations

The platform may integrate with or provide access to third-party services and tools. We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party integrations is subject to their respective terms and policies. We disclaim all liability arising from your use of third-party services.

9. Prohibited Activities

You agree not to engage in any of the following: automated data scraping or harvesting, distributing malware or harmful code, impersonating others, interfering with platform security or infrastructure, using the service for spam or unsolicited communications, or any activity that violates applicable laws or regulations.

10. Intellectual Property

All intellectual property rights in the platform, including software, algorithms, designs, trademarks, and content, are owned by IIkaya Solutions UK Limited or its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

11. Feedback

If you provide us with feedback, suggestions, or ideas regarding the platform, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate such feedback into our services without any obligation to you.

12. Termination

We may suspend or terminate your access to the platform at any time, with or without cause, and with or without notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the services will immediately cease. Provisions that by their nature should survive termination shall remain in effect.

13. Disclaimers

The platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be error-free, secure, or available at all times.

14. Limitation of Liability

To the maximum extent permitted by law, IIkaya Solutions UK Limited and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or relating to your use of the platform, regardless of the theory of liability.

15. Indemnification

You agree to indemnify, defend, and hold harmless IIkaya Solutions UK Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the platform, violation of these Terms, or infringement of any third-party rights.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

17. Contact Us

If you have any questions about these Terms of Service, please contact us: