Privacy Policy

1. Introduction

Welcome to Flexibles.ai. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using Flexibles.ai, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our services immediately.

2. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically gathered when you use our services. This includes:

• Account Information: Your name, email address, password, and other registration details you provide when creating an account.
• Profile Information: Additional details you choose to add to your profile, such as your company name, job title, profile photo, and bio.
• Communication Preferences: Your preferences for receiving communications from us, including marketing emails, newsletters, and service notifications.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, session duration, device information, IP address, and browser type.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver, maintain, and improve our AI platform, assistant tools, and workflow automation services.
• Improve Experience: To personalise your experience, understand usage patterns, and develop new features and functionality.
• Communicate: To send you service updates, security alerts, support messages, and marketing communications (with your consent).
• Prevent Fraud: To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful activities on our platform.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our security practices.

5. Data Retention

We keep personal data only as long as we need it to provide the service you signed up for, or as required by law. Specific retention rules:

• Notes, tasks, reminders, personal financial transactions: When you delete one of these, it moves to a Recently Deleted bin for 30 days, then it is permanently and automatically erased. You can restore from the bin during the 30 days, or hit “Delete forever” to erase immediately.
• Business financial transactions: When you delete a business transaction it is archived, not erased. Tax law (HMRC 6 years in the UK, IRS 7 years in the US, GST 6 years in India and similar in other jurisdictions) overrides the general right to erasure for business accounting records under GDPR Article 17(3)(b). Archived rows are hidden from your normal views but stay queryable for audit. The data is permanently erased after the applicable retention window.
• Account information: Kept while your account is active. When you close your account, profile data is erased within 30 days. Backup copies are overwritten on a rolling 90-day cycle.
• AI conversations: Stored alongside your account. Deleting a conversation removes it from our database immediately; no copy is retained for AI training.

You can request an export of your data, or immediate erasure of any item not subject to a legal hold, by emailing info@flexibles.ai.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correct: You have the right to request that we correct any inaccurate or incomplete personal information.
• Delete: You have the right to request the deletion of your personal data, subject to certain legal obligations.
• Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@flexibles.ai